Orders & Purchases
What's the status of my order?
What's the status of my order?
You can view the latest updates on your order without having to sign in.
Provide your Order Number and Email Address. Track Your Order
Availability of Merchandise
Availability of Merchandise
Our goal is to provide you with all the products and services on the website. On rare occasions, some items and services may not be available at the time of purchase. If this happens, we will make every reasonable effort to fulfill your order in a timely manner.
Accepted Payment Methods
Accepted Payment Methods
- American Express
- Apple Pay
- Discover
- Gift Card
- MasterCard
- PayPal
- PayPal Credit
- Visa
Returns Policy
What is your return policy?
What is your return policy?
Return Policy
Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.
Merchandise:
Merchandise that is unopened and in original condition can be returned within 30 days of purchase.
Unfortunately, we do not accept returns for NIL product.
*Gift Cards are non-refundable
Two Ways to Return:
In-person refunds
Just take your receipt/packing slip and return it to your campus bookstore.
Returns by mail
- Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
- Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
- Hold on to your tracking information and shipping receipt until you get your refund.
Shipping & Delivery
How much will it cost to ship my order?
How much will it cost to ship my order?
How long until I get my order?
- Standard (arrives in 4-7 days)
- 2nd Business Day (arrives in 3-4 days)
- Next Business Day (arrives in 2-3 days)
Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
Store Pickup
Ship online orders to your campus store for FREE, just select 'Store Pickup' on the Delivery Options page. We’ll send you email updates on your order status, and let you know when you can drop by to get your order.
* Note: Store Pickup may not be an available delivery option at all campus stores.
How do I ship to an international or APO/FPO address?
How do I ship to an international or APO/FPO address?
How do I ship to APO/FPO address?
When completing your Shipping Address during checkout:
- Enter Country > "United States”
- The City > choose APO or FPO
- The State > either "Armed Forces America," "Armed Forces Europe," or "Armed Forces Pacific"
- Enter your Zip code
- Enter your full name, grade, and PSC or unit number. Orders will ship via UPS SurePost. Expedited shipping is not available to APO/FPO.
How does in-store pickup work?
How does in-store pickup work?
Store Pickup
Ship online orders to your campus store for FREE, just select 'Store Pickup' on the Delivery Options page. We’ll send you email updates on your order status, and let you know when you can drop by to get your order.
* Note: Store Pickup may not be an available delivery option at all campus stores.
Accessibility & Browser Support
Is your website accessible?
Is your website accessible?
Our Commitment to Accessibility
Follett believes in respecting the dignity and independence of all individuals. We are committed to ensuring that our websites, products, and services are accessible to all—regardless of ability. We make every effort to enhance the usability of our products and offerings, ensuring a positive shopping experience for all.
We take a variety of steps to continually enhance the accessibility of our website through monitoring and testing. We partner with experienced accessibility consultants to conduct regular website audits and provide recommendations to meet the nationally recognized World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
While we strive to adhere to all established standards and guidelines for accessibility and usability, it may not be possible to do so in all areas of the website. In providing you with continuous innovation and the latest in campus promotions, some content may become inaccessible during the process. For example, missing alternate text, low color contrast images, and/or redundant links. We are continuously monitoring the website to identify and resolve any issues we find as quickly as possible.
If you have difficulty using or accessing any element of this website or if you have any feedback, please feel free to contact us at customerservice@efollett.com or (800)-381-5151. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.
How do I know my personal info is secure?
How do I know my personal info is secure?
Our site has security measures in place to protect against the loss, misuse or alteration of your information. Our secure server software uses 128-bit encryption SSL technology and is among the best software available today for secure Internet commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it is not intercepted as it travels over the Internet.
You should also know that federal law protects you as a consumer against unauthorized charges made to your card. Talk to your credit card company for more information on protecting yourself from unauthorized charges.
Should I adjust my browser setting?
Should I adjust my browser setting?
Browser Recommendations:
For the best browsing experience to access our website, we recommend you use the latest available browser versions as they support the newest technology and virus and security protection.
Browser Settings:
Our website uses browser cookies to hold the items you have selected in your cart while you continue to browse. In order to ensure that all of our site features are available to you please ensure that your browser is configured to accept cookies.
Adobe
At times we may provide information using Adobe Acrobat PDFs. We recommend using the most recent version of Adobe Reader to properly view this information. You can download this application from Adobe.com for free.
