We want every purchase to feel like a great decision. If something isn’t right, we’re here to help - whether that means a replacement or a refund. Here’s everything you need to know.

Most items can be returned within 90 days of purchase - just bring your receipt or packing slip. Refunds go back to your original form of payment.

• Holiday purchases (Nov 1–Dec 31) may be returned through January 31.

• Beauty items must be sealed and in new condition.
• Gift cards, clearance items, NIL merchandise, and shipping fees are non-refundable, unless the item is defective or incorrect.

If your item arrives damaged, defective, or isn’t what you ordered, we’ll make it right. You can choose:

• A replacement at no charge, or
• A full refund, including your original shipping cost.

Just reach out to our Customer Service Center and we’ll walk you through it.

In Store

Just bring your item and receipt to the store. Our team will take care of the rest.

By Mail

• Include your order confirmation or a note with your name, email, and order number.
• Pack your item securely and ship it with a trackable, insured method.
• Return shipping is your responsibility unless the item is defective or incorrect.
• Hold onto your tracking info until your refund is confirmed.

If you’re ever unsure about a return or just need a little guidance, reach out to our Customer Service Center. We’re here to help and committed to making things right.